Refund policy
Last updated: May 26, 2026
At VarsoviaWear, we want you to feel confident about every purchase. If something isn’t quite right, we offer a clear and straightforward return process to make things easy for you.
14-Day Returns
You have the right to return your order within 14 days of receiving it. Items must be unused, in their original condition, and sent back with all original packaging, tags, and accessories. Our support team is always available to guide you through the process.
There are no restocking fees.
We do not charge any restocking costs for returns.
Return Overview
- You may return your order within 14 days from the date of delivery.
- Returned items must be unused and in their original condition, including all packaging and accessories.
- Our customer support team will assist you every step of the way.
- There are no restocking fees.
Return Costs
If your item is defective, damaged, or incorrect, the return is free of charge. We will cover the return shipping costs in these cases. This applies when the product arrives faulty, is damaged during transit, or differs from what you ordered.
If you are returning an item because you changed your mind, ordered the wrong product, or it does not fit, the cost of return shipping is your responsibility. Original shipping fees are non-refundable.
How to Return an Item
To start a return, please email:
support@varsoviawear.com
Include your order number and the reason for the return.
Carefully repackage the item in its original packaging, including all accessories, tags, and documents.
Customers must purchase their own return label and ship the item back using a tracked service. VarsoviaWear does not supply return labels.
Once your return is approved, you will receive instructions on how and where to send your item. Returns must be sent by post. Please follow the guidance provided in that email and use the recommended shipping method where possible.
Refunds
When your return arrives, it will be inspected to ensure it meets our return conditions.
Once approved, your refund will be issued to the original payment method. Refunds are typically processed within 10 business days. Your bank or payment provider may require additional time before the funds appear in your account.
Exchanges
If you would like to exchange an item for a different size, colour, or product, simply contact us at:
support@varsoviawear.com
We will be happy to help arrange this for you.
Non-Returnable Items
For hygiene and safety reasons, certain products cannot be returned. These items will be clearly marked as non-returnable on their product pages.
Need Help?
You can find more information on our FAQ page or contact us at:
support@varsoviawear.com
We are always here to help.
Contact Information
- Website Name: varsoviawear.com
- Business Name: Jasko E-commerce
- Business Address: Hendrik Marsmanlaan 132, 2624 TM Delft, The Netherlands
- Email: support@varsoviawear.com
- Phone Number: +44 773 7143789
- Dutch Chamber of Commerce (KvK) Number: 92572367
- Dutch VAT Number: NL004962297B43
Customer Service Hours
Monday – Friday: 9:00 AM – 5:00 PM (GMT+00:00)
We aim to respond to all enquiries within 1–2 business days.